Customer Service Excellence ® - home to the Government's customer service standard
  NEW Self-Assessment Tool Launched.

Use the new self-assessment tool to see how close you are to gaining the Customer Service Excellence® standard.

CSE celebrates 3 years of success.

Find out more about organisations that have met with success and the difference that CSE has made to them and their customers.

What is it?

More aboutCustomer Service Excellence ® – a practical tool for driving customer-focused change.

Where to start?

More aboutAchieving Customer Service Excellence ®. Everything you need to know.

Information hub

More aboutThe concepts in the standard. Expand your knowledge about the concepts and learn more.

Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.