Customer Service Excellence ® - home to the Government's customer service standard
  NEW Self-Assessment Tool Launched.

Use the new self-assessment tool to see how close you are to gaining the Customer Service Excellence® standard.

What is it?

More aboutCustomer Service Excellence ® – a practical tool for driving customer-focused change.

Where to start?

More aboutAchieving Customer Service Excellence ®. Everything you need to know.

Information hub

More aboutThe concepts in the standard. Expand your knowledge about the concepts and learn more.

Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.