Customer Insight. Segmentation. Leadership.

These are just a few of the concepts that underpin Customer Service Excellence ®. Some of these will be familiar but we also know that some may be new to you.

With that in mind our Information Hub aims to provide an online resource centre, built around these concepts, which provides you with easy access to the latest thinking in the field. The resources available on these pages will be added to and updated over time, so please add us to your favourites and visit regularly to see what’s new.

The information Hub is built upon the idea of sharing information to help others improve their organisation and the service they deliver through the principles of Customer Service Excellence ®.

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