Case study examples are from a wide range of service organisations. These are organisations that have gone the extra mile to achieve Customer Service Excellence ® and wish to share their experience.
We are developing our case study pages and would welcome any further examples, showing the difference Customer Service Excellence ® has made to your organisation. We are also looking for best practice examples which can be applied to all services. Examples which have resulted in real improvements in service delivery and demonstrate how services can be transformed for customers. If you have an example that you would like to share, we would be delighted to hear from you. To find out more about submitting a case study for inclusion within this section please contact your certification body.
Case studies from
- Public Sector
- Case Study - Dale & Valley Homes [pdf 43Kb]
- Case Study - Neighbourhood Advice and information Service [pdf 82Kb]
- Case Study - Merseytravel [pdf 106Kb]
- Case study - St Helens Rheumatology [pdf 131Kb]
- Case study - Leeds Metropolitan University [pdf 33Kb]
- The Third Sector
- Case Study - Glasgow Housing Association [pdf 145Kb]
- Case study - Liverpool Housing Trust [pdf 160Kb]
- Case study - Southway Housing Trust [pdf 980Kb]
- Case Study - SGS Angus Council CSE Case Study [pdf 230Kb]
- Case Study - SGS Glasgow Life CSE Case Study [pdf 135Kb]
- Case Study - SGS Soha Homes CSE Case Study [pdf 89Kb]