Case Studies

Case study examples are from a wide range of service organisations. These are organisations that have gone the extra mile to achieve Customer Service Excellence ® and wish to share their experience.

We are developing our case study pages and would welcome any further examples, showing the difference Customer Service Excellence ® has made to your organisation. We are also looking for best practice examples which can be applied to all services. Examples which have resulted in real improvements in service delivery and demonstrate how services can be transformed for customers. If you have an example that you would like to share, we would be delighted to hear from you. To find out more about submitting a case study for inclusion within this section please contact your certification body.

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