COMMUNICATING THE MESSAGE
“Great communication starts with an open mind and a listening ear.”
Government Communications Network – Engage Programme
Communication shouldn’t just be something you do at the end of your Customer Service Excellence ® journey. With consistent, structured and well thought through communications the relevance of the work you are undertaking can be made apparent to others, and by identifying and engaging with your key Stakeholders you will be better able to secure support and head off potential issues. It's an obvious thing to say, but if people working within your organisation do not know about Customer Service Excellence ®, what it is, or what it is supposed to do then they will not be able to see the benefits it will bring.