So, you are interested in Customer Service Excellence ® and want to know how to get started. Here are some useful tips to set you on the road to achieving Customer Service Excellence ® in your organisation.

  • Read and familiarise yourself with the Customer Service Excellence ® Standard . Get together with your colleagues to plan how you could use the standard and discuss with them how to take this forward.
  • Investigate our formal assessment route. In order for your organisation to be recognised as achieving Customer Service Excellence ® you must be successfully assessed against the standard by one of our licensed certification bodies.

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