OUR HALLMARK

The Customer Service Excellence brand idea is based on a hallmark - indicating quality and a distinguishing mark of excellence. In order for an organisation to be recognised as achieving Customer Service Excellence they must be successfully assessed and certified against the standard by one of our licensed certification bodies. Achievement of Customer Service Excellence is recognised by awarding the right to display the Customer Service Excellence hallmark.

Use and application of the hallmark are strictly governed by our brand guidelines, a copy of which is given to each organisation following their successful certification to the Customer Service Excellence standard. If you have recently received your Customer Service Excellence certificate and have not yet had your copy of our brand guidelines please contact your certification body.