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Customer Service Excellence

Customer Service Excellence aims to bring professional, high-level customer service concepts into common currency by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.

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Getting Started

Here are some useful tips to set you on the road to achieving Customer Service Excellence in your organisation.

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About the Standard

The Government wants services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision

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Resource Centre

These are just a few of the concepts that underpin Customer Service Excellence. Some of these will be familiar but we also know that some may be new to you

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Contact Us

Formal assessments for Customer Service Excellence are carried out by our licensed certification bodies

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Customer Service Excellence is a trade mark of the Cabinet Office and is used under licence.

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