Certification Bodies

Formal assessments for Customer Service Excellence are carried out by any of the four licensed certification bodies. Each of these bodies can assess your organisation and, if you are successful, certify that you have achieved Customer Service Excellence. 

As of 30th September 2022, SGS will no longer be a certification body for CSE.  All SGS CSE certificates will become void on 30th March 2023, or at your recertification date - whichever is sooner.  To protect your accredited status, you must transfer to one of the other 3 certification bodies before the end of March 2023.  If you have any queries specific to SGS, please email Mark.Roberts@sgs.com. 

Customer Service Excellence is regulated by the United Kingdom Accreditation Service (UKAS).  Please note below the bodies that have UKAS accreditation for the scheme.


Assessment Services Ltd (UKAS accredited)

PO Box 14
NG31 0EL

tel: 020 3880 5059
email: cse@assessmentservices.com
web: www.assessmentservices.com

Centre for Assessment Ltd (UKAS accredited)

Centre for Assessment Ltd
Lee House, 90 Great Bridgewater Street
M1 5JW

tel: 0161 237 4080
email: cse@centreforassessment.co.uk
web: https://www.centreforassessment.co.uk/customer-service-excellence/

QIA Services (formerly M Assessment Services)

E1 Suites
3-6 Green Lane Business Park
Green Lane
GL20 8SJ

tel: 03300564201
email: cse@qiaservices.com
web: https://www.cse-assessment.com/cse.aspx

SGS United Kingdom Ltd (UKAS accredited)

SGS House
217-221 London Road
GU15 3EY

tel: 0330 383 0370
email: Mark.Roberts@sgs.com
web: www.sgs.co.uk/cse